An IT professional can specialize in cybersecurity to keep computers safe, cloud computing to make information easier to access, or in help desk roles to assist in the everyday functions of an organization. It involves making the most of your time so that you can deliver maximum value to your end users. Help desk technicians https://remotemode.net/ frequently find themselves collaborating with other IT professionals to solve end user issues. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT.
If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. We share everything you’ll need know about becoming and being a help desk technician. It might be easy to assume that working in information technology (IT) means working in a tech office in a big city. Burning Glass Technologies found that over 90 percent of IT skills and jobs are housed outside of the tech sector in the US. Non-tech IT jobs are also growing faster than tech-sector IT jobs by over 50 percent—meaning that that gap is on trend to widen . Plus, IT skills are needed in places like hospitals, local governments, banks, and universities in smaller cities across the country.
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Desktop support specialists are generally considered an entry-level role within an organization and often report to senior IT pros like a systems administrator (sysadmin) or IT manager. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
- An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems.
- An IT help desk assists all users in troubleshooting a number of IT problems and issues.
- Christopher Bach, a 23-year-old electrician apprentice from Montebello, Calif., tries to make sure he knows just enough about everything.
- Understandably, they may have a short temper when they finally reach you.
- Read on to learn more about help desk technicians and how you can become one.
At nearly double the national estimated growth rate, tech jobs are projected to be among the fastest-growing occupations over the next 10 years. Specifically, the need for IT support specialists will reach about 789,000 by 2033 – that’s 21% above the national help desk engineer rate. Interviews will cover a wide range of questions from those relating to background and experience as well as technology related questions. Each company will have their own criteria for vetting candidates as well as their own set of questions.
Using AI in Help-Desk Management
Tech professionals need to stay current with the latest trends and technologies. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. This practice can help you discover in-demand skills employers are currently interested in.